"Let down by poor care and lack of communication"

I was taken to A&E at North Middlesex Hospital after a bad fall. When the ambulance arrived, the paramedics didn’t help me out, and I nearly collapsed trying to get down on my own.

Inside the hospital, I waited for several hours on a trolley before receiving a brain scan and an x-ray. Unfortunately, the x-ray missed a fracture in my arm, which was only identified a week later at a follow-up appointment. This delay affected my recovery.

The hospital said they couldn’t manage my care fully and arranged for me to be transferred to another hospital. However, this was done in a minicab, with no medical supervision, which didn’t feel safe.

At the follow-up appointment, there were more long delays. Some staff came across as quite abrupt and seemed more focused on discussing their workload than supporting patients. Communication between teams was poor, and many patients were left unsure about what was happening.

Overall, I left feeling neglected, disappointed and frustrated. Based on my experience, I have no confidence in the care provided at this hospital.