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Really cared about my situation

Posted By Lamb493

"Really cared about my situation"

About: University Hospital Hairmyres / Cardiology

(as a service user),

Visit to cardiology Hairmyres Hospital to have heart monitor fitted.

Arrived early for appointment and was seen almost immediately. Nurse was very professional and explained everything that I had to do. Made me feel relaxed and that she really cared about my situation. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/04/2025 at 18:37
Published on Care Opinion at 18:37

picture of Jennifer Montgomery

Dear Lamb493,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

I am delighted to hear the professional and friendly attitude from all staff and that the nurse made you feel relaxed immediately. This must have been very reassuring during what could be a worrying time.

I will ensure your kind words are passed on to the whole team and I am sure they will get a real boost in hearing your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

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