"Great staff"

I have been happy with my experience at Hathaway Medical Centre. Although I can’t mention her by name, I have found one of the female doctors to be one of the most supportive and helpful that I have ever dealt with. I have recently needed treatment for another condition and this case one of reception staff, a younger person , was incredibly helpful and manged to arrange an ad hoc appointment with a Dr on the spot. Even though I was not his patient he also went out of his way to help me. This good care was followed up when I had a blood test, again the lady went out of her way to help in answering my questions. The only difficulties that I have had is using the online booking system which is not particularly user friendly and imagine causes a lot of problems, I imagine particularly for older patients. I think that it would be much better for both patients and staff if the surgery went back to making appointments via the reception desk. A someone who also work in the NHS, it is great to good patient care, and I feel this is the best surgery that I have used over the years.