Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Sympathetic to your situation and needs

Posted By bluegd58

"Sympathetic to your situation and needs"

About: University Hospital Wishaw / Endoscopy

(as the patient),

I had to attend the endoscopy department at Wishaw University hospital recently to have a invasive procedure done, I was feeling quite uneasy about the whole procedure and possible outcomes that can arise with this type of investigative procedure, I opted for the none sedation option as I had no-one to accompany me on the day but the team at the hospital made me comfortable and reassured me that everything would be straight forward and over in no time.

Very helpful, professional, caring and sympathetic to your situation and needs 

Excellent service. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/04/2025 at 18:41
Published on Care Opinion at 18:41

picture of Jennifer Montgomery

Dear bluegd58,

Thank you for sharing your experience of University Hospital Wishaw, Endoscopy.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that the team made you feel comfortable and reassured.

I will ensure your kind words are passed on to the whole team who I am sure will get a real boost in hearing your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k