"Avoid at All Costs"

I’m writing this based on multiple first-hand experiences with Grove Surgery that have left me frustrated, angry, and extremely concerned for anyone relying on them for proper care.

On one occasion, I waited over two weeks just to get an appointment, despite calling several times and explaining that I was unwell and needed help urgently. When I finally saw the doctor, I was given vague advice, no real diagnosis, and sent away feeling worse than before. It felt like they just wanted to get through appointments as fast as possible, without actually listening or helping.

In another instance, I was shocked to discover that a receptionist had issued and signed a fit note on behalf of a doctor something that I understand should only legally be done by a medical professional. That alone raises serious red flags about how things are being run at this practice.

I’ve also witnessed the receptionist being blunt, unhelpful, and dismissive on the phone when I’ve called in with concerns no compassion, no patience, just robotic and cold responses. It’s made every interaction with this surgery incredibly stressful and upsetting.

After these experiences, I’ve completely lost trust in Grove Surgery and am actively changing my GP. If you’re considering registering here, I’d strongly urge you to look elsewhere your health and peace of mind deserve better.