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So helpful and understanding

Posted By greengs38

"So helpful and understanding"

About: University Hospital Hairmyres / Endoscopy

(as the patient),

Had to go for an endoscopy and was really rather nervous and anxious.  I was sent via the rapid assessment unit and the first person i saw was a lady called Carina, she was so helpful and understanding and just a thank you really to her and the team.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/04/2025 at 18:39
Published on Care Opinion at 18:39

picture of Jennifer Montgomery

Dear greengs38,

Thank you for sharing your experience of University Hospital Wishaw, Endoscopy.

It can be a worrying time attending hospital for a procedure and I am very pleased to hear that you were reassured and supported well by Carina. I am only imagine this helped you feel at ease.

I will ensure your kind words are passed on to the whole team including Carina who I am sure will get a real boost hearing your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

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