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Usual shambles of administration

Story from nhs.uk

"Usual shambles of administration "

About: The Highlands Practice

I had to see the GP. I am being referred to 2 separate hospital departments, I asked for copies of the letters. Naturally, I have not received them. I also needed a special test of my kidneys and had to get a sample jar and special form. It was a wasted journey because the GP had not bothered to upload the form for the receptionist to print off and preferred that I had a wasted journey to bothering the GP to do the form.

This practice has a well earned local reputation for being totally shameless about how shambolic it is

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Responses

Response from The Highlands Practice last week
The Highlands Practice

Submitted on 18/04/2025 at 14:37
Published on nhs.uk at 14:38

Dear Patient,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

We are sorry to hear that you are unhappy with your recent contact with the practice. All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

We are deeply sorry for any inconvenience and frustration that has been caused for you in relation to receiving copies of the letters to support your referrals, and when your visited the practice to collect your sample pot and form, this was not readily available. This is not the level of service we pride ourselves on delivering for our patients.

As your feedback is anonymous we are unable to provide a more specific response, and to support you further we welcome you to contact us directly via our website so we can investigate this further for you: www.meonhealthpractice.co.uk/feedback/

Please mark your submission 'FAO Operations Manager'

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service. Your insight is appreciated and if you have any further concerns, please do let us know.

Please accept our apologies once more and thank you again for contacting us and for being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager

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