"Everyone was very friendly, smiley and attentive"

I had to attend RHC A and E due to him being under 5 years old and minor injury would not see him and advised to attend. My Son managed to get two splinters in his fingers and I could only manage to get one out. He was in pain and would not let me near it, very red to touch. As a Health Care Professional myself I know how much pressure the service is under and Staff and felt a bit of a fraud attending A & E with this however I was concerned due to the redness and pain he was experiencing and didn’t want it turning into an infection.

I expected to be there for the long haul as I was aware this was not Urgent and other Children were sick and needed seen to more urgently than my boy. From the moment I stepped in A & E and was greeted with a very friendly male staff member ( in light blue ) who asked what the issue was and eased my Son with a few stickers. Everyone we came across was very friendly, smiley and attentive. We were seen within a hour and half and the lovely Male Doctor managed to get the splinter out and my boy even got an Easter Egg for being very brave.

I know how much pressure the NHS is under and the waiting room fairly filled up however you would not think this with the way each Staff Member was. It was my first experience at A & E with my Son and it was a very positive one.