"Doctors are amazing, receptionists are terrible. "

The doctor we saw on Friday for my son was lovely. However after two experiences with different receptionists on Friday - one for myself regarding an infection in my jaw the receptionist at Mawsley cut me off and told me to book a dentist appointment and carried on interrupting and talking over me despite me telling her it was not a tooth issue and I had had an operation on my jaw earlier in the year she wouldn’t listen. I ended up going to Corby Urgent Care who gave me antibiotics. Later in the afternoon I called 111 because my son was not very well, they booked me in for a call with a dr who I couldn’t have been happier with. He booked me an appointment for 4.05pm. It ended up taking me 45 minutes to get there due to traffic in Kettering town centre. I called Weavers to explain we were on the way but stuck in traffic, the receptionist originally was unable to find my son on the system even though I’d spoken to the Dr that day and had an appointment booked in. She told me I’d called the wrong surgery. Once she finally found us on the system she literally barked at me that if we were 5 minutes late she would cancel my appointment regardless of the fact it was for a 9 month old baby. She was so rude that I ended up in tears and ended up telling her to cancel the appointment and hanging up. 5 minutes later she called back and said the on duty dr had said he would see me whenever we arrived. Because of these two interactions with two seperate receptions we will be leaving Weavers. I will also be making a formal complaint. It is such a shame because the drs and nurses we have seen have all been amazing, it’s just the front of house staff that have let the surgery down.