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"The staff are brilliant and very efficient"

About: Mid-Ulster Hospital / Minor Injuries Unit

(as a parent/guardian),

Immersive Reader

We called Minor injuries Magherafelt as my son has gone over in his ankle. We were advised to come down and were given an appointment within the hour. We arrived down and were seen to almost straight away. We got an X-ray and were out within 30 mins.

We have been back twice since for refits etc and the ladies in there are just fantastic. My son was very upset and they chatted away to him offering him a teddy to help. They were more than helpful and made me feel so calm also.

Nothing was a problem and to be in and out within 10-30 mins on all occasions is just unheard of any A&E. We are so lucky to have this service in Magherafelt, the staff are brilliant and very efficient. 

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 3 weeks ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT
Submitted on 29/04/2025 at 14:07
Published on Care Opinion at 14:07


Immersive Reader

Hello SB17

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for MUH MIU. I am sorry to hear that your son has recently sustained an injury and had to attend the unit for assessment and treatment.

I am delighted to hear that whilst attending the department you and your son had a positive experience. It is great to receive positive feedback, and feedback like this helps boost staff moral, reminding them of the fabulous work they do.

I am glad to hear that you received an efficient, friendly and helpful service. I hope your son continues to make a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM MUH MIU

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