"Been told I have missed an appointment when a letter was not received/sent"

Dear Woody4567 I am really sorry to hear that there was a communication problem with your appointment to see a knee surgeon. Unfortunately I am not able to look in detail into the circumstances as the NHS Choices and Patient Opinion websites do not share your contact details with us. I would suggest that either you contact our Appointments Team on 01952 282810 or if this does not resolve your issues then please contact our Patient Advice and Liaison Service on 01952 282888. Most of our letters are automatically generated through our booking system, so unless there was a technical problem then it would not be the case that it was not sent and this is definitely not a "ploy". PALS aims to PALS aims to: - advise and support patients, their families and carers. - provide information on NHS services - listen to your concerns, suggestions or queries - help sort out problems quickly on your behalf You can also find out more about PALS from http://www.sath.nhs.uk/patients-and-visitors/pals Thank you so much for taking the time to share your feedback. Feedback on our appointments system helps to identify whether there are any particular problems so that we can fix them. For example, as a result of patient feedback we have brought together most of our booking teams into a single Booking and Appointments Centre which has led to extended opening hours, fewer "dropped calls" and less time waiting for a response for patients. There is more that we can and must do, but improvements are being made with your help. Adrian Osborne, Communications Director