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Blood test, Crawley Hospital, today.

Posted By mugglejoy

"Blood test, Crawley Hospital, today."

About: Crawley Hospital / Clinical haematology

(as the patient),

I would like to say a huge thank you to the young man that took my blood today. I was dealt with so quickly and efficiently, I didn't even get his name. I was very nervous and his answer to my "I'm sorry, but I'm really bad at this. " Was met with "That's ok, I'm really good at it. "

Made me laugh and relax, and before I knew it ~ it was all done.

Please send on my thanks to a lovely chap. You have an excellent young man there.

I was seen at 1. 10pm, 13/03/14 in the Phlebotomy dept.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 11 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 14/03/2014 at 08:17
Published on Care Opinion at 10:53

picture of Ian Mackenzie

Dear Mugglejoy

Many thanks for your post concerning the phlebotomy service at Crawley Hospital. I shared your story with our Pathology Manager and he knows the person you are referring to and we will make sure that your kind words are shared with him.

I'm sure that he will be delighted to know that he is providing such a good service

Kind regards

Ian

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