"Orthopaedic outpatients fracture clinic"

Dear Anonymous. Apologies in the delay for responding to your comments. Your views are important to us and echo comments raised by other patients. I am sorry to hear that you had such a long wait for your appointment; this is not acceptable and your experience will be shared with the relevant teams so that we can improve our systems to serve you better. The building design was in fact intended to imitate an airport so that patients and visitors would be familiar with the style of the layout and signage. However, we appreciate that the distance you were required to travel was not satisfactory and I apologise that you were not offered assistance for some or all of these journeys. We are looking into making travel between the gates easier for patients. The new hospital has more toilet facilities than were previously available. However, I have shared your comments about the cramped waiting areas and toilet facilities with staff in our Estates department. It is regrettable that on this occasion you were unable to park on site. When you next visit Southmead Hospital and are unable to find a space please ring our parking team who will try and assist; their number is 0117 323 5023. Our parking officers carry out regular patrols and can contact other patrols on site to enquire where vacant spaces are located and then immediately direct you. Kind Regards – Steve Sykes Advice and Complaints Team