Care Opinion

S.E.A.L Unit

Story from nhs.uk

"S.E.A.L Unit"

About: Arrowe Park Hospital

After visiting the SEAL unit I was treated with respect and care by all of the nursing staff and the consultant. The same cannot be said about the receptionists. I failed to press the buttion which opens the doors and was rudely shouted at by the first receptionist in the SEAL unit. There was no need for her rudeness.

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Responses

Response from Arrowe Park Hospital 10 years ago
Arrowe Park Hospital

Submitted on 10/11/2014 at 09:54
Published on nhs.uk on 13/11/2014 at 03:01

We are very grateful for the positive feedback you have provided about the respect and care from nursing staff and the consultant. However, we are sorry to learn about your concerns regarding receptionists in the SEAL Unit. We have passed your comments on to the SEAL Unit. If you would like for us to look into your concerns further, could you please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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