"Devon Referral Support Services"

Dear ‘v7mjb’,

Thank you for letting us know about your experience of using the service, it is very important to us to know how the service is working from the patient’s point of view and so I am grateful that you took the time.

I would like to apologise for the response you received when you had to call us back. After we book an appointment, the hospital of your choice sends a letter confirming the appointment, which unfortunately did not happen in your case. This is not something DRSS is able to monitor so we won’t have realised that you had not received your letter but we could have responded better, apologised for the error and offered to contact Honiton to check on the details you required. I will contact Honiton Hospital and let them know that you did not receive your letter so that they can check that there isn’t a problem with their system.

The DRSS is here to offer patients a choice of time and place for their appointment and we aim to ensure that patients are seen by the right person at the right place, first time. Further information about our team can be found on the Northern, Eastern and Western Devon CCG’s website. Our page can be found at: http://www.newdevonccg.nhs.uk/information-for-patients/devon-referral-support-services--your-right-to-choose/100116

I hope that this will answer any questions you have but if not, please do contact us again either through Patient Opinion or by phone. My direct line is 01626 883702 and I work Monday to Wednesday 8 until 4.

Best wishes,

Susan Pearce