"Ward 9 Wansbeck General Hospital"

If you have any family members going on this ward, watch them like a hawk! If you're loved one is unable to communicate then they are in he'll. The majority of the nurses and ward sisters act as if it's a chore and beyond what they are there for if they actually have to provide care and help people in what is their hour of need. My family and I are actually having to insist that my mam is showered as they are 'too busy' to do this off their own back, they yell and shout at patients, show irritation when 'instructions' aren't followed immediately and ignore everything that is told to them by family members. If possible, ensure you are there every hour you are able to. I have actually started taking my mam off the ward and out of the hospital to feed her as the staff can't be bothered to sit with her for 5 minutes to go through the daily menu with her and just keep chucking a jacket potato in front of her, against the dieticians instructions by the way. Please post this on the website, everyone should have the full picture not just the good stories that make this place seem like a caring ward.