"Acute Medical Clinic"

About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW

Posted via nhs.uk 9 years ago

A very mixed experience , initially very quick and efficient book in. Observations and bloods swiftly done but then a massive 6 hour wait. Absolutely no communication from any of the nursing team to inform the state of situation, no apology, just stone faced nursing staff who could only shrug their shoulders and state that it was a "clinic" but gave no other explanation. Sadly chose, to leave , frustrated and disgusted with the experience. No treatment or advice given.

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Leicester Royal Infirmary

Submitted on 11/06/2015 at 16:53

Published on nhs.uk on 13/06/2015 at 01:01

Dear reviewer, Thank you for taking the time to post your comment. We are really sorry to hear about your experience of our Acute Medical Unit (AMU) at the Royal. Your experience does not reflect the level of care we expect our patients to receive and we would like to investigate your concerns further. If you are happy for us to do, please email me your details (name, address, date of birth and hospital number) to gillian.wardle@uhl-tr.nhs.uk and I’ll look into it. Kind regards, Gillian wardle Ward Sister for AMU Leicester's Hospitals

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Leicester Royal Infirmary

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Acute Medical Clinic

"Acute Medical Clinic"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k