"The Sheldon Unit Optical Dept"

About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR

Posted via nhs.uk 9 years ago

I recently attended a clinic in the Sheldon Unit for assessment of my eye problems. Although the doctor agreed that I had cataracts in both eyes, the doctor offered no solution or treatment. I mean, what is the point of you? Do I have to go privately to get help?

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Marie Helebert

Patient Services Officer, Patient Services,

Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 19/08/2015 at 10:48

Published on Care Opinion at 11:33

Dear Mr Neal
Thank you for your comments regarding your experience at the Ophthalmology Department at Good Hope Hospital.
My apologies for any delay in responding to your concern, but I would like the opportunity to look into your experience in more detail. Can I please ask you to contact me at your convenience? I can be contacted by telephone on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.
I am sorry that you are unhappy with your experience, but would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback.
I look forward to hearing from you.
Yours sincerely
Marie Helebert

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