Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Community mental health care Leeds

Posted By Redhotpain

"Community mental health care Leeds"

About: Leeds and York Partnership NHS Foundation Trust

(as the patient),

Three requests made to speak to my CPN over 10 days. No response whatsoever. There is no one answering the phones.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust 9 years ago
Clare Blackburn
PALS, Complaints & Claims Manager,
Leeds and York NHS Partnership NHS Foundation Trust

Submitted on 23/09/2015 at 08:07
Published on Care Opinion at 10:20

Dear Redhotpain

Thank you for taking the time to share your story on Patient Opinion. I am disappointed to hear about your experience and it appears that you have been left feeling angry and frustrated. That is definitely not the experience we would want people who access our services to feel.

Unfortunately, with the little information we have from your posting it is difficult for me to investigate how best to help you, I wonder if you might feel able to give me some details about where you were seen and which service it was? That way I can better understand what happened and hopefully, prevent this from happening to anyone else.

If you do feel able to do this then please contact our PALS service who will be able to offer some support and advice on 0800 0525790 or e-mail pals.lypft@nhs.net

Kind Regards

Clare Blackburn

PALS & Complaints Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Redhotpain (the patient)

I wasn't seen. That is the whole point! Since writing I gather that there is a shortage of admin staff. I suggest you look into the numbers and abilities of support staff so that professionals and those in need of them get better care.

Opinions
Next Response j
Previous Response k