"I was admitted to Ward 5 heartlands through your A & E Dept."

I was sent from my GPs to the A&E with an horrendous abscess which had come up on the back of my neck. In less than 1 hour I was assessed written up and was taken up to ward 5. The admission was because the Doctors wanted me to have I. V antibiotics.

The ward staff were very good. Caring, Helpful, polite and cheerful. The ward was spotlessly clean.

I was not feeling too well and was not very hungry, but the food options were excellent.

The following day the Doctor in charge Ms Ross examined me and said it was time for the dreaded drainage. have to say that I can think of probably a million a one things I would rather have done early in the morning but she was definitely right. Within an hour I felt so much better. The Doctor who actually did the mini op said he used a scalpel but at the time it felt more like a samurai sword, ( no joke the doctor is a martial arts fan) but they were great. My whole stay was only 2 and a half days but it was made a comfortable and pleasant stay by all(and I mean all) the ward staff. Everyone was kind and helpful. Patient and courteous, cheerful and very professional. It goes without saying that from time to time everyone must have an off day, but I didn't see any evidence of this from any member of your staff during my stay. I would love you to pass on my thoughts to the excellent day and night staff of ward 5.