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Failing to acknowledge my concerns

Posted By Stephen2007

"Failing to acknowledge my concerns"

About: New Stobhill Hospital / Skye House (Glasgow Adolescent Inpatient Unit)

(as the patient),

I am an inpatient in Skye house and this is my second admission and I may say it has been absolutely horrendous. I would never have expected the level of sheer rudeness and disrespect off of some staff members who make extremely inappropriate comments about patients and had no regard for keeping my belongings safe.

Due to my lack of trust in Lewis wing I asked if I could move wards.  This was refused.  My aunt emailed and asked and yet again this was refused but I still have not got an answer of why I can not move wards.  I was in Harris wing before where the staff are polite and caring.

I find the attitude and failing to acknowledge my, and my family's, concerns appalling. I think that more training needs to be done in Lewis wing as I don't understand how I can get a completely different service from another wing. Thanks for taking the time to read this as I feel like I'm not being listened to.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 05/02/2016 at 14:41
Published on Care Opinion at 16:08

Dear Stephen2007,

I wanted to get in touch with you right away to let you know that this has been passed on to the Head of Specialist Children's Services who will discuss the issues you have raised with the service manager for Skye House today for an urgent response.

We will come back to you as soon as possible once this has happened.

Best Wishes,

Lorna

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