"Nottinghamshire county crisis team"

I telephoned in crisis and gave my name. The team member said that they would have to phone me back “in a while” as they were in the middle of handover. They did not check whether I was safe. I was phoned back. Unfortunately, the phone call was extremely unhelpful and ended with me feeling very unsafe and humiliated. It began by being told that they had spoken to me several times before and asked unhelpful questions about why I could not move on.  I kept being asked this to the point  I could not answer.

I was then asked what the problem was that evening. I replied that I was having difficulties with memories from the past that I didn't realise existed.  These memories brought a lot of pain.  I had spoken to another member of staff a few days earlier so some details were on record.  I was read out details and then pushed for more details so that I felt pushed when I did not feel ready.  The staff member then suggested that this event was so far in the past it wasn't worth talking about.

The conversation then ended, as they had to take another call. I felt in a deeper crisis than before the conversation and I felt that I had been pushed into disclosing information I wasn't ready to share with a professional I did not have a trusting relationship with. I felt judged and degraded.

I would like to say that I have used the crisis team several times and received really positive support.  It has been a really valuable source of support but this experience has left me disappointed.