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I felt listened to and received excellent information

Posted By Unhappy36

"I felt listened to and received excellent information"

About: NHS Greater Glasgow & Clyde

(as the patient),

Just received a call from a community pharmacist who wished to check on a particular medication I had been prescribed from a specialist. Whilst on the phone, he took the time to go through my other medications and sort out the issues I had with them as well as update my repeat prescriptions. I felt listened to and received excellent information. Thanks to the pharmacist and the doctors at the surgery for looking after your patients.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 29/08/2016 at 14:10
Published on Care Opinion at 15:58

Dear Unhappy36

Thank you for taking the time to post on Patient Opinion. I am pleased to read that you received such a good service from the community pharmacist. It is important that all patients feel that they have been listened to.

Best wishes
Lisa

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