Care Opinion

Referral delays

Posted By Felix

"Referral delays"

About: Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 ) Golden Jubilee National Hospital / Orthopaedics Queen Elizabeth University Hospital Glasgow

(as the patient),

Received MRI scan at Golden Jubilee Hospital in June 2016.

After waiting 6 weeks for results I telephoned Orthopaedics Department at Glasgow Royal Infirmary to enquire about scan results. I was told that a letter would be sent soon.

At the end of July I received a letter from Orthopaedics at Glasgow Royal saying I had been referred to Neurosurgical Department at Queen Elizabeth University Hospital. This letter was dictated on 21st June, yet was only transcribed on 25th July.

Last week we contacted the Queen Elizabeth Hospital and was told that the waiting time for an appointment was 12 weeks, and that I had only been on their list for one week.

On 22nd August I again received the same letter as that of the end of July, only this time the date dictated was 17th August and the date transcribed the 26th July.

It therefore appears that there has been an administrative delay in having my case referred to Neurosurgery, and that I am having to endure a longer period in pain due this error by Orthopaedic Administration at Glasgow Royal.

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Responses

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital 8 years ago
Christine McGuinness
Communications Manager,
Golden Jubilee National Hospital

Submitted on 22/08/2016 at 14:41
Published on Care Opinion at 16:04

Dear Felix

We are sorry to hear about the issues you are experiencing.

As Patient Opinion is anonymous, we do not have any of your personal information. To help me look into this for you, I would be grateful if you could contact me to discuss this is more detail. I can be contacted on telephone 0141 951 5195 or by emailing comms@gjnh.scot.nhs.uk.

Kind regards

Christine

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Update posted by Felix (the patient)

Many thanks for your prompt reply to my story Christine

Your input is very much appreciated.

Best wishes,

Felix.

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital 8 years ago
Christine McGuinness
Communications Manager,
Golden Jubilee National Hospital

Submitted on 19/09/2016 at 14:30
Published on Care Opinion at 15:32

Dear Felix

Thanks for contacting me directly with more information about your case.

As discussed, we have passed this on to our colleagues in NHS Greater Glasgow & Clyde.

Please let us know if we can be of any further assistance.

Kind regards

Christine

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Update posted by Felix (the patient)

Dear Christine

Since contacting you, I was given an appointment at Queen Elizabeth University Hospital. I am now pleased to inform you that things are progressing fairly rapidly in terms of getting treatment for the chronic pain which has blighted my life over the last few years.

I believe that had I not contacted you on Patient Opinion I would quite possibly still be waiting for an appointment, so many thanks again for your valuable (and very much appreciated) input on my behalf.

Kind regards,

Felix

Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital 8 years ago
Christine McGuinness
Communications Manager,
Golden Jubilee National Hospital

Submitted on 20/09/2016 at 21:43
Published on Care Opinion on 21/09/2016 at 15:37

Dear Felix

We're delighted to hear that you have now got an appointment and are glad that we could help even in a small way.

Best wishes for your treatment and recovery from everyone here at the Golden Jubilee.

Kind regards

Christine

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