"My mother at the age of 97 was ..."

What I liked

My mother at the age of 97 was admitted after a heart attack. She was placed in an old peoples ward with dementia sufferers not a cardiac ward. Clean clothing and medication she arrived with was misplaced.Promises made to correct matters were slow to be acted on. Her record book was inaccurately filled in with regards to her eating habits. Her medication was seen left on her bed and not locked away. It all seemed very unprofessional. Apart from her time in the medical assesment dept. at no time did anyone approach her visitors(sons and daughter) to give any information about her treatment of her state of health.

What could be improved

Qualified nursing staff spending less time doing paperwork. Better communication by medical staff for visitors who are after all often under great stress.

Anything else?

At an earlier visit to in Feb. to have a leg wound examined my 97 year old mother had to kneel on a chair to gain access to the bed for treatment. This in a hospital that cost £340M. The bandaging done was described by our district nurse as more like a tournique