"Regarding the Fowler Centre at New Cross Hospital"

It shocks me how little places there are for you to be able to easily be tested without any stress or complications, as it can be a stressful and difficult time for some people, like myself.

After having gone to West Park Hospital (listed as a clinic) for 10am the day before, I was told I'm at the wrong place and had to go to the Fowler Centre in the morning. Get there for 8:30am and walk-in starts at 10am.... Fine.

I arrive just going 8:30am and no sign of it being open, so I go somewhere to sit down away from the cold. As they said, 'walk-in starts at 10am'. Come 9:40am, I make my way and what do you know? It's open. And it happens to be the same woman I saw at West park Hospital 'I'm sorry we're full'. So I express my stress and told them I had been there since 8:30am.

So they said to call back at 12pm and they 'might be' able to get me an appointment. So I did, and it took 3 phone calls before I got through to someone. Got put on hold for a few minutes and then they cut me off. Call back for the 4th time, put me on hold again, to come back and say 'Sorry, nothing today' - I didn't like their attitude on the phone whatsoever. Not a care in the world. Getting up early two days in a row for f-all help. I will never ever deal with this again. Get us a place where you can get quick and easy appointments instead of messing us around.

Atrocious.