Care Opinion

Nothing was ever too much bother

Posted By Apple475

"Nothing was ever too much bother"

About: Aberdeen Royal Infirmary / Renal Medicine (Kidney)

(as the patient),

Prior to discharge, I never had the chance to properly thank the fantastic nursing staff in ward 108. I was in the ward for two weeks, and every day the nursing staff greeted me with a smile and put me at ease.

They never realised, but I could see the chaos outside my window, and empathised at how short staff they were, never did they let this effect my care. They were always compassionate, always my advocate and very knowledgable. At times when I felt the medical staff just seen me as just symptoms, the nursing staff seen me as a person again. Nothing was ever too much bother.

Thank you all so much from the bottom of my heart, NHS Grampian needs more of you girls!

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 7 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 26/06/2017 at 14:05
Published on Care Opinion at 14:11

picture of Kirsten Dickson

Dear Apple475,

Thank you for telling us about your experience in ward 108 and please accept my apologies for the time it has taken for us to get back to you. At the time you posted we were changing the way feedback was responded to and your comments were missed – they have now been passed to ward 108 and will be shared with the nursing staff there.

A smile can make such a difference to how we feel and your feedback shows how the nursing staff in ward 108 are delivering person-centred, responsive care – despite the chaos!

Best wishes,

Kirsten

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