"Swift Ward Feedback."

About: Epsom Hospital / General surgery Epsom Hospital General surgery KT18 7EG

Posted via nhs.uk 8 years ago

I am extremely dissatisfied with the level of care I have received by one staff nurse on Swift ward/ Wells wing, Epsom Hospital, Dorking Road. Their attitude towards myself and other patients I observed is not at all acceptable. This nurse is so cold and rude and it is so obvious that they don't enjoy their job.I was not treated with respect at all. The nurse is abrupt and they made me feel very unwelcome. I was shocked by their approach to me and I hope management will address this issue and retrain the nurse to the better manner. Also the nurse didn't smile once at me.Also toilet by waiting room I used was filthy with old urine patches on the floor. I pray to God that I will never end up on this ward again.

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Epsom Hospital

Submitted on 31/10/2016 at 11:39

Published on nhs.uk on 01/11/2016 at 01:31

Thank you very much for taking the time to give us your feedback - we are very sorry that you had a negative experience with us. We have sent your comments to the Ward Manager and Head of Nursing for these departments. If you would like to discuss your concerns further, please speak to our Patient Advice and Liaison Service (PALS) on 020 8296 2508.

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