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ENT Services - Royal Stoke

Posted By TrueStokie

"ENT Services - Royal Stoke"

About: Royal Stoke University Hospital / Ear, Nose and Throat

(as the patient),

I've had persistent ENT problems for nearly 12 months and many visits/treatments via my G. P. They eventually referred me for specialist advice. I'm disabled and naturally chose Royal Stoke as I live less a quarter of a mile from our new multi-million £ hospital. Royal stoke acknowledged my request for a consultant appointment. . . and that's it! ! ! No date was given to me. . just a letter stating they knew I needed to see a specialist.

Has the ENT at Stoke Royal closed down? It's a shabby way to treat patients and fellow health professionals (G. P. 's) trying to help folk.

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Responses

Response from Royal Stoke University Hospital 8 years ago
Royal Stoke University Hospital

Submitted on 15/11/2016 at 13:37
Published on nhs.uk on 16/11/2016 at 01:30

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands NHS Trust.

We strive to provide the very best standards of care and would like to further investigate and support with the issues you have raised. I would be very grateful if you could provide some additional information by contacting our PALS (Patient Advice and Liaison Service) on

01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.

Thank you and best wishes

Rebecca Smith, Quality Improvement Facilitator: Patient Experience.

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