My experience attending the hospital today was poor from start to finish. I had an appointment arranged for 130 at the sleep clinic after wait many many weeks! I planned to arrive at the hospital for 1pm as I am not familiar with the hospital so this would allow me ample time to park and find the correct department. Firstly parking was a complete nightmare. I tried to park in both the front carpark with no success so despite the lack of signage found my way to the multi storey at which point I was then stuck in a queue of cars which I couldn't get out of once in. I had to wait some time for the barrier to lift which was slow. I eventually gained access and parked. I then proceeded to find the correct department which involved a very lengthy walk. I found my way to the department and was I initially left standing there for ten minutes with another gentleman who was also waiting. When a receptionist appeared I was told that as I was 13 minutes late I will have to reschedule. I pointed out that I had been trying to park and that I had been stood waiting for a receptionist. They referred to another member of staff who said they would see me. I was called at 2pm by a nurse and taken into a room at which point I was given an invasive and not user friendly piece of equipment. I asked the nurse why I wasn't even seeing any doctor. I was told I had to do this before even being seen. I had attended the hospital on the basis I was seeing a doctor. There was nothing in the appointment letter sent which in any way advised I was attending to take home equipment which would not be suitable for my own circumstances. I find this poor and the nurse blamed my gp for not informing me. I find the communication poor and when I explained it would not be suitable for me personally I was offered no alternative. It's a poor show for the NHS,
Aintree hospital and staff. I would not recommend this hospital to anyone and furthermore I have spent an afternoon travelling to and from a hospital (30 mile round trip) and money on a carpark. On a final note I was asked why I hadn't called before to ask what the appointment was about. The letter I received referred to no test or what I would be asked to do. I feel everyone is taking blame for the disappointing appointment except Aintree hospital and their team. In addition I understand from reception that this would of been done in a group format had I not been late which I take exception to also as I wish to keep details of my health private!
"Sleep apnoea clinic"
About: University Hospital Aintree University Hospital Aintree Liverpool L9 7AL
Posted via nhs.uk
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