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"The Magnolia Centre - excellent"

About: York Hospital / Breast surgery

Having been fast-tracked to The Magnolia Centre following the standard 2 week referral pathway, I received an appointment later that same day and was at the hospital 8 days later.

The staff in The Magnolia Centre were all lovely and put me at my ease.

Yes, the department was busy and there was quite a bit of waiting around involved but the system seemed to flow fairly well and I didn't have an unnecessarily long wait at any point.

This breast clinic seems to offer an exemplary service to patients fully understanding that they are likely to be extremely worried and anxious regarding their referral there.

If all NHS departments could follow suit then no-one would be complaining about the NHS.

It was a brilliant service from start to finish.

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Responses

Response from York Hospital 8 years ago
York Hospital
Submitted on 23/01/2017 at 13:31
Published on nhs.uk on 24/01/2017 at 01:36


Thank you for taking the time to contact us.

Firstly I am sorry to hear that you had cause to be referred to the Magnolia Centre and York Hospital, it's great to hear that we were able to see you within eight days of your referral and put you at ease at what I am sure is a very anxious and stressful time.

I do hope you continue to receive such a high level of care should you continue to need our services.

Wishing you the best

The PALS team

York Teaching Hospital NHS Foundation Trust

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