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AnE department the sister in charge of red zone

Story from nhs.uk

"AnE department the sister in charge of red zone"

About: Northumbria Specialist Emergency Care Hospital

The sister incharge of the red zone on the 23rd jan from 1500hrs very unfrindly my sister was taken in a very scared person not once did the sister ease her fears or hwl the family. Also this is the 3rd time ive been to AnE the corrordors were filled with patients waiting to be seen too. Also when i asked how long until my sister got a bed i was told hiw long is a pieace of string

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Responses

Response from Northumbria Specialist Emergency Care Hospital 8 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 24/01/2017 at 15:42
Published on nhs.uk on 25/01/2017 at 01:35

Dear Sir/Madam,

I was sorry to read about your sister’s time at our emergency department. It is very important to us as a Trust that our staff are polite and helpful to all of our patients, so I am disappointed that you found one of our nurses to be unfriendly and your comments will be passed to the emergency team for reflection.

Our admissions to the emergency department over the winter period have been extremely high, which in turn has caused high pressure on beds. We are acutely aware of the problem and please be assured that we are continuously working to ensure we have the best and most efficient systems are in place. Of course this is not an excuse for receiving an unhelpful response to a question and I am sorry for this.

I do hope your sister received the treatment that she needed.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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