Text size

Theme

Language

"Amazing itu haygarth ward is a disgrace"

About: Royal United Hospital

We had fantastic treatment in A and E, the medical assesment unit and theatre.

The ITU staff were the most incredible, talented, professional bunch of people I have ever met.

They saved my husbands life.

Then we went to Haygarth Ward,,

Oh my goodness. What a disgrace.

Understaffed, clearly underfunded and over subscribed.

The nurses are worked like slaves.

They hadn't had time to review my husbands notes and attempted to treat him with no prior knowledge of his dietary requirements, his hospital neurosis, his anxiety and potential brain damage.

He was dumped on the ward and we were left to our own devices.

It is so appalling the only way forward now is for him to discharge himself.

Although extremely risky it is far less risky than having him remain on this ward.

There is a severe lack of professional, medically trained nurses.

The health care assistants are being expected to perform tasks way beyond their skill levels.

The call buttons go unanswered leading to patients having accidents in the bed.

Meds and food arrive late if at all.

Communication with families of new arrivals is non existent.

We have been waiting 2 days now for an update.

We have been waiting even longer for his physio.

We dont blame the poor overworked staff at all but we do blame the management who obviously have no idea of the extreme shortfalls on this ward.

It is in desperate need of more staff and better equipment.

Shame on you RUH.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal United Hospital 8 years ago
Royal United Hospital
Submitted on 06/02/2017 at 09:13
Published on nhs.uk on 07/02/2017 at 01:38


Thank you for taking the time to provide our service with feedback. I hope your husband is recovering well.

We welcome your comments as they help us to identify problems and improve the quality of our service and care and to celebrate the good practice you have identified.

I am so very sorry to read that you were unhappy with the care and treatment provided on Haygarth Ward.

It would be difficult for me to respond to your concerns without some more specific information from you, but we would be happy to look into this.

If you would like us to do so please contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net and a member of the team will support you through the process.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k