"Ward 726 Q E"

I would like to say the care of which my daughter as received as not been to the quality I was expecting, after hearing of such high praise. It seemed from the very first time on the ward there wasn't enough staff to cope with such a demanding ward especially after major surgery. First her epidural pain relief was administered wrongly and ended up with no pain relief for 10 hours which ended in extreme pain and in tears and the nurse on nights being very unco-operative even after my daughter being told she could have pain relief as and when after the epidural episode. Losing her meal menu on 2 occasions, which may seem trivial but when your recovering from surgery helps in your recovery and ending up with left overs and lukewarm food not good enough in my opinion. Then without assessing her expecting to get out of bed without aid so as to use the toilet, patients are very wobbly when first getting out of bed such operations so surely some sort of aid should be available for these first few steps to stop possible falls. Then saying she was fit to go home, when only just getting out of bed while others who had been in hospital longer and walking longer where still in and in better shape just felt she was being ushered out early because she was younger, and not taking in account her pain. Sending her home without aids at home to help getting out of bed, toilet and bath/shower and the concern of the O. T in not having these aids and having to ring local authority herself when she got home to supply the items. Putting a patient who was in need of I.T.U on the ward as there was no beds available there and keeping them all awake, how does this help in my daughters recovery if she wasn't get the rest she needed. And finally sending her home with a liver drain still attached and expecting her to empty at home in front of her child frightening him in the process and to make her own appointment with a nurse at her doctors to have it removed.