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Great Service

Posted By Finoula

"Great Service"

About: NHS Greater Glasgow & Clyde

(as the patient),

I was referred to the continence service at Rutherglen Health Centre where I was given great advice, where a very positive approach was taken and real support offered. It was difficult for me to accept that I had an issue but very quickly this was cleared up. There are not many opportunities to discuss such intimate details so it was a relief to speak with staff so knowledgeable.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 13/02/2017 at 10:38
Published on Care Opinion at 11:07

Dear Finoula,

Thank you so much for getting in touch to give us such positive feedback on your experience with the continence service and I am glad that they were able to make it such a positive and supportive experience for you.

I will pass your comments on to the team and thanks again for taking the time to let them know the difference they made.

Best Wishes,

Lorna

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