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No reply from PALS Kings College Hospital

Posted By Stirian

"No reply from PALS Kings College Hospital"

About: King's College Hospital (Denmark Hill)

(as the patient),

Having previously had a positive experience of the service, I am disappointed that despite emailing on three occasions, the first being over a year ago, I have had neither acknowledgment of receipt nor a reply.

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Responses

Response from PALS Generic e-mail, PALS, King's College Hospital NHS Foundation Trust 8 years ago
PALS Generic e-mail
PALS,
King's College Hospital NHS Foundation Trust

Submitted on 09/02/2017 at 08:56
Published on Care Opinion at 09:34

I am extremely sorry to read this. I am not aware of there having been a significant deterioration in the response to emails to the service. I am also sorry that you were unable to contact us in another way such as by telephone if you needed our help. If you still require assistance please consider forwarding your email again and asking me to personally respond to you. My name is Cathy Varley and I am the Head of the PALS service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Stirian (the patient)

Hi Cathy, it was you that I emailed having received such excellent assistance from you last year. Perhaps the email has changed since then? I emailed on the 1st, the 3rd and the 8th of February. Many thanks.

Response from PALS Generic e-mail, PALS, King's College Hospital NHS Foundation Trust 8 years ago
PALS Generic e-mail
PALS,
King's College Hospital NHS Foundation Trust

Submitted on 09/02/2017 at 11:41
Published on Care Opinion at 11:43

If you have retained any of the emails from a year ago may I suggest that you resend them to me to allow me to explore why I failed to respond and to offer you an apology for the failure. Due to the volume of emails I receive I only currently have access to emails dating back to May 2016.

Thanks you, Cathy Varley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Stirian (the patient)

Hi Cathy, the emails were sent on the 1st, the 3rd and the 8th of February 2017.

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