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Outstanding care for my parents

Posted By Anxious daughter

"Outstanding care for my parents"

About: Borders General Hospital / Department of Medicine for Elderly

(as a relative),

In the last fortnight both my parents were admitted to the Borders General Hospital with flu and complications.

The staff in ward 6 in particular were outstanding to the point of arranging for them to have a room together. The staff were overworked but always had a smile. Thanks to you all, you helped an anxious daughter through a difficult time with your care and concern.

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 8 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 07/03/2017 at 13:46
Published on Care Opinion at 14:14

picture of Lynn McCallum

Dear Anxious Daughter,

Thank you so much for taking the time to let us know about your parents' recent experience in Acute Medicine in the Borders General Hospital. It was so unfortunate that they both needed to come into hospital at the same time but the very obvious joy that they had from being together in one room was very apparent. It was lovely to see them so much more reassured by being together. As I mentioned to you at the time, this was an idea from a previous positive experience that another couple had had elsewhere in NHS Scotland. I believe that it shows how much we can learn from each other with a view to improving the care that our patients receive, during what is inevitably a scary and distressing time.

I will pass on your very kind comments to the wider team and I very much hope that they are now both recovering well.

Best wishes,

Lynn

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