Care Opinion

Grane Restaurant

Posted By seddonia

"Grane Restaurant"

About: Royal Blackburn Hospital

(as a relative),

I visited the Grane restaurant today while at the hospital visiting a patient.

I had roast turkey, mashed potatoes and green beans.

The turkey was lukewarm and the beans were very cold.

I complained and was offered an exchange. I said I would like the same meal but at the correct temperature only to be told the temperature would be the same as it would be served from the same containers.

I then asked if my original food could be reheated. It was returned to me within seconds. The beans were slightly warm but the turkey, while warm on the outside was cold in the middle.

I'm sure that anyone involved in the catering industry should be aware of the dangers of food being served / reheated at an incorrect temperature and am really surprised that this basic principle is not adhered to particularly on hospital premises. I can only hope this not a usual occurrence

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 10/03/2017 at 14:05
Published on nhs.uk on 11/03/2017 at 02:39

Thank you for your comments regarding your visit to the Grane Restaurant at Royal Blackburn Teaching Hospitals and thank you for taking the time to do so.

I am very sorry to hear that you have experienced issues with lukewarm food and subsequent reheated temperatures.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

However, if you would like us to look into this further for you please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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