"Colne Ward - CCU total disarray"

My Nan was taken into Colne Ward CCU after suffering a heart attack. Initially she was admitted into A&E resuscitation and then taken across to the Cardiotheracic centre for an emergency 'stents' procedure. After first being given incorrect information in regards to what ward she would be taken to we eventually found her on Colne Ward after various stroppy members of staff struggled to locate her. Still we contented ourselves that as long as her care was good, our problems were not important. However after 4 days now and with Nan suffering a further 3 heart attacks it is clear that conditions in the Critical Care Unit at Colne Ward are shambolic to say the least. Visiting hours have been changed from those shown on the website and a paper note stuck on the door to the ward so instead of 7am to 10pm it is now 2pm to 8pm. We have been told to expect the worst after the further heart attacks yet updates are very poor and often the nurse sitting at the end of the bed is stating that they do not know anything or they have just come on. What is the point of handovers? Two relatives (Nan's Daughter and Son) have been given a room next to Colne ward due the severity of Nan's condition and were told that they could come in and out briefly outside the normal visiting hours but every time they attempt to enter the ward the door is locked and no one answers the buzzer! Yesterday morning after spending the night at the hospital and receiving no updates by 11am, my wife phoned the ward and after being first being interrogated regarding her identity was given an update (of sorts) which we passed on to Nan's daughter and son in the room next door!! A trial was given to Nan to keep her temperature low and has since been abandoned and now they have a hot air blower constantly on her.. We have kept calm and polite to the nursing staff as we respect it is them that have Nan's life in their hands but we do not have a clue what is going on and to be honest it is like the nursing staff do not either. Some are pleasant but a lot are stroppy at a time when we at our lowest. This is a complete change fro how things are done at Papworth Hospital where staff are compassionate, show empathy and answer all questions with confidence and knowledge. I know this first hand because I was in Papworth Crittical Care Unit after major heart surgery. Come on Basildon please sort things, you are dealing with our loved ones life and death situations and we deserve to be treated and spoken to with respect. Send your nurses to Papworth if you don't believe me and allow them to see Care at its best.