Care Opinion

Ward 3 cramlington hospital

Story from nhs.uk

"Ward 3 cramlington hospital"

About: Northumbria Specialist Emergency Care Hospital

Very appaulled at the attitude and care by staff in this hospital that my brother and his family received by nurses and care assistants no communication and when asking questions such as discharge and medications got snotty replays from a nurse that had to many patients and couldn't just pop into the room to tell us the time my brother was due to be discharged and what the doctor said and about pain relief also asking a care assistant how long it would be till he could go home after eating food as he had to keep it down and a snotty replay of "how long is a price of string" absolutely appalled do not rate this hospital as good at all staff are extremely rude no care shown in the slightest I work in a care setting myself and would never give the attitude to family members as I received here! Disguising!

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Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 20/03/2017 at 11:58
Published on nhs.uk on 21/03/2017 at 02:38

Dear anonymous,

I was really disappointed to read about the poor experience your brother had during his recent stay in our hospital. It is concerning that you feel there was so little communication, it’s very important to us that our patients are always kept involved and well informed about their care, and it does not seem that we achieved this with your brother, for which I am sorry. The staff attitudes that you describe are of course not acceptable, and I can assure you that this is not the standard we want for our patients. Again I can only apologise that this was the case for your brother.

As I am sure you can understand, due to the nature of your post, I would like to look into this further for you, however due to the anonymity I am limited in my actions. With your brother’s permission please could you send his details (full name and date of birth) to patient.experience@northumbria-healthcare.nhs.uk. In the meantime I will be passing on your review to our team on Ward 3 so that they can reflect and learn from your experiences and hopefully prevent similar circumstances from happening again in the future.

I look forward to hearing from you.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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