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"Birch Ward"

About: West Park Hospital

In 2016 I was an inpatient in Birch Ward, eating disorders.

Individually the consultant, psychologists, dietician, OT and nursing staff were excellent and a credit to the hospital.

However, the ward often didn't feel like a place of safety. I was admitted due to low weight and other problems including low mood and was surprised that from day one I was left on my own for hours at a time with no regular checks by staff (unlike on every other unit I have been on).

Eating disorders have the highest mortality rate of mental health problems due to complications from low body weight and suicide. From a patients perspective it didn't seem like risk was taken seriously enough. Even when thoughts and expressions of self harm were disclosed by patients regular checks were not introduced.

I fear that life's will be put at risk unless safety is reviewed, something I noted on an inpatient questionnaire.

As expressed in another patient's review, alcohol was a recurring problem on the ward and seemed to be managed by discharging those who came in drunk and allowing those who were frightened to discharge themselves.

Alcohol and other mental health problems including OCD were not properly treated. Staff would openly say it's an eating disorder ward and they weren't there to tackle the other problems (despite what I was told pre admission). Surely unless the person is treated as whole and their other serious problems addressed they will struggle to maintain their weight post discharge?

Its not unusual for eating disorder patients to be readmitted but I have been shocked by how many patients have been readmitted either to Birch or other eating disorder units since my admission. I trust this is something the ward and commissioners regularly monitor.

Birch is a vital resource in the region and has a lot of excellent staff. In my opinion there needs to be more nursing staff so they can spend more one on one time with patients to help them feel listened to, safe and to try and reduce re-admission rates.

I note other reviews have been responded to with apologies. I'm not looking for an apology, it's assurances that procedures have/will change to ensure the safety of patients and a commitment to treat more than just the eating disorder.

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Responses

Response from West Park Hospital 7 years ago
West Park Hospital
Submitted on 01/09/2017 at 15:49
Published on nhs.uk at 16:31


Firstly many thanks for the kind comments regarding the professional approach and treatment that was offered to yourself during your stay on Birch ward.

With regards to safety and risk, I am very sorry to hear that there were times when you were on Birch ward and did not feel safe. Last year the ward did experience a difficult period when there was issues with alcohol misuse.

This was managed by the team at the time as the safety of those admitted to Birch Ward is paramount however we acknowledge that this was a challenging time for all concerned.

There are other issues that have been raised by yourself however should you wish to discuss these further both Nurse Consultant Jason Newstead or Ward Manager Paul Myers will be happy to meet with you to discuss the concerns you have raised if you feel this would be of help to you.

If you would like this to be arranged please contact Matthew Thompson, Patient & Carer Experience Manager, 0191 3336531 or e-mail matthewthompson1@nhs.net

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