"Excellent care from Ward 210 at the RIE"

About: Royal Infirmary of Edinburgh at Little France / Gynaecology

(as a service user),

I was admitted into hospital earlier this month prior to having surgery for my endometriosis. On arrival to the ward everyone was very pleasant and welcoming. One of the student nurses Jodie was efficient in admitting me, doing my obs and making sure I was comfortable. Everything that was happening the night before surgery was carefully explained to me by the staff nurse Gillian. She really made me feel less anxious about the surgery and all the prep beforehand. On the day of surgery I had the surgical team come to see me and everything was explained and they made sure I was happy before proceeding. The anaesthetists were brilliant as I was being given the GA they kept me distracted by chatting to me and I was more relaxed this time round than my previous surgery! Next thing I know I wake up in recovery and the nurses were fab giving me painkillers and antiemetics so I was kept comfortable. When I was taken back to the ward I was looked after by Student Nurse Rhona and I think the staff nurses name was Joanne (can't remember but she was really lovely! ) They really did keep making sure I wasn't in too much pain and if I needed anything at all. I really liked the continuity of care in this ward as the night post op I had Gillian looking after me again and when requesting pain relief I was given it quickly and was asked how I was doing at certain points and if my pain was manageable. She did regular checks and made sure I was okay and I felt really cared for. The nursing assistants were lovely too and were always there if you needed assistance with anything. I was discharged 2 days later and I'm really happy with the care I received in the ward. Thank you to everyone - I really wanted this to be recognised and shared with the ward as they deserve the positive feedback and they're a fab team 😊

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Responses

Response from Frances McGuire, Chief Midwife, NHS Lothian 7 years ago
Frances McGuire
Chief Midwife,
NHS Lothian
Submitted on 21/08/2017 at 14:37
Published on Care Opinion at 14:52


Dear Dionnex

Thank you for taking the time to share your experience of the care given to you when you were a patient in ward210. I am please that you are happy with your care and that you felt well cared for. It is good to know that the staff explained everything to you and that this contributed to you feeling less anxious. I am glad that the nurses tried to keep you comfortable by making sure you were able to manage any pain you were experiencing.

I will share your lovely feedback with all of the staff who will be delighted to know that their care made a difference.

Regards

Frances McGuire

Chief Midwife

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