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Acute medical admission ward a and c6

Story from nhs.uk

"Acute medical admission ward a and c6"

About: Royal Blackburn Hospital

I was admitted on Monday evening and stayed in isolation until Friday then transferred to C6 at some awful time. Why do you wake people up in the middle of the night to transfer wards?

At all times the staff were excellent but totally lacking when it came to keeping me informed of my condition. On both wards I was being promised they would find out but never really delivered.

At last on Sunday the sister emerged and what a difference. They kept me fully informed on Sunday and Monday and was absolutely fantastic. It's asks the question why are others not as helpful?

It also seems bizarre that in my condition I was transferred to an acute respiratory ward in a room without a toilet or shower. It would seem to me that would be the last place to send me. Perhaps you could tell me why?

Anyway a big gold star to the Sister.

Regards

Derek Stuttard

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital

Submitted on 30/08/2017 at 08:46
Published on nhs.uk on 31/08/2017 at 04:07

Thank you for your feedback regarding your recent admission to Acute Medical Unit A and Ward C6 and thank-you for taking the time to provide this.

It is lovely to hear that you found the care you received from the staff to be excellent, particularly from the Sister.

However, I am sorry for the length of time you had to wait before you were updated with information on your condition.

I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like us to look into the reasons for your transfer to an acute respiratory ward we would be happy to look into this further for you. Please could you contact us to provide more information.

You can contact me (Sarah Ridehalgh) on 01254 734471 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk.

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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