"No one answers the phone in a+e"

I’ve just waited 29 minutes on the phone for someone to answer my call, no answer! An utter disgrace. My nearly 90 year old husband was taken into a+e Ashford last night from his residential home. I am 80 and utterly distraught, had a call from the residential home just now updating me on his progress. It doesn’t change the fact I couldn’t get an answer from the hospital. You can’t tell me no one could pick up a phone ringing that long. You should be ashamed of yourselves.