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"Chest Clinic CPAP"

About: Whipps Cross University Hospital

I had a sleep study done and was told that I have severe sleep apnoea.

The doctor told me that I would get a CPAP machine in about 7 days and that I would be reviewed about a month after that.

I have just called the CPAP department and spoken to a staff member as it's been 8 days and I had heard nothing.

I was told that there's a "massive waiting list" and there's about 50 people in front of me with "priority going to those who drive for a living".

I was told that it would probably be at least another month before I get a machine and I felt I was an inconvenience for even daring to ask about a machine after such a short amount of time since my appointment.

I too have had to stop driving but I don't drive for a living. As far as I knew, sleep apnoea is a serious condition and to think that clinical priority is given on the basis of occupation seems wrong to me.

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Responses

Response from Whipps Cross University Hospital 7 years ago
Whipps Cross University Hospital
Submitted on 27/12/2017 at 15:14
Published on nhs.uk at 15:31


Thank you for taking the time to send in your comments and we're sorry you felt like you were an inconvenience. No patient should be made to feel this way and we apologise for this.

If you would like to discuss your experience further and for us to look into the issues you have raised, then please contact the PALS Team by email: pals@bartshealth.nhs.uk.

All the best,

Barts Health NHS Trust

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