"I felt unable to speak freely with the doctor"

I waited 12 weeks for an appointment with regard to an issue that had been ongoing for 6 months plus. At Crosshouse University Hospital clinic 4 I waited 1 hour and 45 minutes after my appointment time to be seen. I could hear clinic’s 1 and 2 apologising and giving explanations to patients with regard to how late the clinics were running. At the 1 hour waiting point I approached reception who couldn’t say how long it might be, no apology. After finally being called in to see the doctor, the nurse interrupted on 3 separate occasions, this appeared to be as a result of them leaving for the day, it was now after 5: 30pm. However dueto the nurse lingering, I felt unable to speak freely with the doctor. Incredibly poor patient experience and one which left me feeling I had wasted my time. Still no clear treatment plan in place.