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"Wasting my time again"

About: Corbett Hospital / Trauma and orthopaedics

6 months ago I was told to try physio to help with my osteoarthritis (approx 3 minutes with consultant)

5 months ago receive my first appt for physio

Today 27/12 - Waited over an hour for my appt

I told the nurse I need to leave as I was due back at work 30 minutes ago but wanted it noted that I had arrived - the nurses said you've 2 people ahead of you" I said I can't wait any longer they "slotted" me in next, the other people in the waiting room arrived after me so can't help but think what is the point of appt times the system was definitely prioritised for major first, I am minor.

When I finally saw the consultant - "Did you start physio? See you in 6 months? Can't help you until you've completed 6 months physio"

Then what was the point in have an appointment! They've wasted both mine and the NHS's time! Not joking the consultant spoke to me for less than 30 seconds before I left.

Then I had to pay £3.60 for what was ultimately a 30 second consultation and I now have to make up the time at work!

Last year for the same clinic I had a phone call to say they were running ahead of schedule so could come earlier ... If there is such a delay why not call me to say set out later?!

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Responses

Response from Corbett Hospital 7 years ago
Corbett Hospital
Submitted on 13/02/2018 at 12:22
Published on nhs.uk at 13:16


Thank you for taking the time to provide feedback on your recent orthopaedic outpatient appointment. We are disappointed to read your comments about how long you waited to be seen.

We would like to apologise for the confusion over completing six months’ physiotherapy before the consultant could advise you further on your condition. We appreciate how this lack of communication led you to taking unnecessary time out of work to attend your outpatient appointment and that you feel your time was wasted.

We are keen to learn why this situation arose and would welcome the opportunity to investigate this further. Please contact the Patient Advice & Liaison Service on Freephone 0800 073 0510 or e-mail dgft.pals@nhs.net

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