Care Opinion

8 days postpartum heamorrage

Posted By marchks85

"8 days postpartum heamorrage"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111 The Great Western Hospital / Maternity

(as the patient),

8 days after the birth of my daughter. I had a sudden burst of blood. I call NHS 111 to get some advice as I wasnt to sure if this could happen randomly. I took my clothes off and started to run a bath and sat on the toilet. During this time I was transfered to south west ambulance service, I explained that I gave birth 8 days ago, was on 7 days of fragmin injections. The operator miss signs of my heamorrage so did their midwife. To which the ambulance called to say they arent coming im not an emergency and to call the hospital delivery suite. I was panicking. And the hospital midwife told me to get in immediately... I got there and they took me to a room with loads of people waiting. 2 consultants were on hand. I went to theatre for 3 hours where they struggled to stop the bleed. I lost over 3. 2 litres of blood within the 2 hours from the start of the bleed, over half of the whole body amount due to delay in care. It was unnecessary pain and suffering because I was assumed to be over reacting. Thankfully the midwife at the hospital knew the importance and my life was saved.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 6 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 15/01/2018 at 13:53
Published on Care Opinion at 16:00

Dear Marchks85,

Thank you for taking the time to share your feedback and I am sorry to hear about your experience.

The detail you have provided here has been anonymised so I am unable to locate the details of the 999 call you have made and I cannot directly comment on the event.

However, we would welcome the opportunity to look into the care provided to you and your wife; if you would like us to do this may I ask you to contact our Patient Experience Team on 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Kind regards,

Sharifa

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Response from The Great Western Hospital 6 years ago
The Great Western Hospital

Submitted on 17/01/2018 at 10:19
Published on nhs.uk at 12:01

Thank you for your feedback on your recent experience at the Great Western Hospital. We are sorry for the pain caused. If you would like to raise a concern about South West Ambulance Service please contact them directly on 01392 261585 or visit www.swast.nhs.uk. Please be assured your comments will be passed on to the relevant staff responsible for the care you received once in our Delivery Suite, which will be greatly appreciated. We hope that you continue to recover well.

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Update posted by marchks85 (the patient)

I was just sharing my experience. Also the ambulance service has been made aware of their mistake and have taken responsibility for it. But Great western hospital delivery staff were amazing, as soon as I arrived I was seen straight away and not once was I left in doubt. Even when I was probably being a moody cow lol... but I was given pain killers and that shut me up for a while 😊

They are a fantastic team.

Thank you

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