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Fantastic once you see a doctor

Story from nhs.uk

"Fantastic once you see a doctor"

About: St Peter's Street Medical Practice

I have been registered here for over 20 years.

My experiences of the doctors is excellent, but they are let down by their support staff and systems.

I can very rarely get through on the telephone and when I do I don't get a lot of help, I am expected to share confidential data in a crowded waiting room, appointments are really difficult to get using the online system and on the telephone, the electronic prescription service did not work on my last visit and recently I was given the wrong details on my blood test form by a receptionist.

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Responses

Response from St Peter's Street Medical Practice 7 years ago
St Peter's Street Medical Practice

Submitted on 16/10/2017 at 12:55
Published on nhs.uk on 17/01/2018 at 17:01

Thank you very much for taking the time to feed back to the Practice. We are very sorry to read that at times your experience of the Practice is not such a positive one. As this review is anonymous, it is difficult to pinpoint why these mistakes were made. I wonder if you were able to contact the practice on 02072889320, or by email on stpeters.docman@nhs.net to let us know who you are? It would be useful to use your recent issue as staff training to try to ensure it does not happen again.

You have every right to decline to give an confidential or personal information in the waiting room, you can at any time ask if you can speak to a manager or a member of staff in another room if you feel you would rather not discuss any issues at the front desk.

We also acknowledge that the many systems we use can some times be difficult to access, we wonder if you are aware of our Patient Participation Group that meet 4 times a year? Our next meeting is on the 6th of December at 3.30pm, it is always helpful to have a patients feedback about how we can improve our services. This may be a good opportunity for you to come along and discuss which particular systems do not work, and if there is anything we can do to improve them. If you wish to attend please let either Jackie Mayo Practice Manager know, or Laura Mayo Deputy Practice Manager.

Many thanks.

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