Care Opinion

I wasn't alone

Posted By Kirmq64

"I wasn't alone"

About: Ayrshire Hospice NHS Ayrshire & Arran

(as a staff member posting for a patient/service user),

My most recent experience was coming to A&E, but I wasn’t happy about this.  The ambulance came and took me to A&E where I got antibiotics and was sent home.  That has never happened to me, I’ve been in and out of hospital all my life but never been sent home on the same day without a chest x ray and bloods.  A&E was empty – I was confused.  I felt as though I wasn’t getting the ‘usual’ treatment, and wondered if this for a particular reason and whether they felt there was no point in doing these tests because I was going to die? (My condition had changed from being acute to end of life).  I wondered if they were trying to keep their numbers down.  I’d previously made a complaint about a GP and wondered if that was the reason this had happened.  It was a strange situation, didn’t feel right, it was alien to my experiences.  

Now I’m involved in the hospice I’m experiencing positive feedback from both staff and other patients which is invaluable.  This is invaluable to both my mental and physical health as I do small workshops which are helping me to understand my situation better.  My first feelings when I came here is that I wasn’t alone – that it wasn’t just me that was confused about where I was in my life even though I’m in my mid 50’s.  You can say things in here that you can’t say to your family and not be judged for it which is one less worry.  

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Responses

Response from Margaret Wilkie, Patient Services Director, Ayrshire Hospice 6 years ago
Margaret Wilkie
Patient Services Director,
Ayrshire Hospice

Submitted on 09/03/2018 at 10:32
Published on Care Opinion at 11:26

picture of Margaret Wilkie

Dear Valued Service User,

Thank you so much for taking the time to comment on the service you received from Ayrshire Hospice.

I am sorry that it sounds as if you have had a difficult journey to this point.

Our aim in Ayrshire Hospice, is to provide care and support that centres around your needs so I am delighted to hear that this is what you experienced. Your comments about not feeling that you are alone due to the services we provide is heart-warming.

Your feedback is so important in helping us to ensure that our services meet the needs of those using them

Thank you once again,

Margaret

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Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 6 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran

Emergency

Submitted on 09/03/2018 at 15:25
Published on Care Opinion at 15:48

picture of Claire Gilroy

Dear kirmq64,

I am sorry that you were unhappy with your recent experience in one of our Emergency Departments. I would like to reassure you that any previous complaint made would not have had any impact on the care you received.

It is difficult to give you a full explanation as to why you were sent home without reviewing your notes. If this is something you would like me to do please get in touch Claire.gilroy@nhs.net or alternatively you could speak to Eunice Goodwin our patient feedback manager on 01563 826222.

Your feedback highlights the importance of ensuring our patients understand what their diagnosis is when being sent home from A&E and the decision making behind it. I will forward your feedback to teams across both sites to allow us all to reflect on this with the hope that it improves care.

Claire

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